Refund Policy

Last updated: November 2, 2026. This policy applies to paid promotion packages and other paid services purchased by sellers on Clasmart. Transactions between buyers and sellers are conducted directly between users; Clasmart does not collect payment for items sold between users and cannot refund those transactions.

Promotion packages

• If a purchased package could not be activated due to a technical error on our side, you may request a full refund within 14 days of purchase.
• If a listing is removed by our moderation team for violating the Terms & Conditions, the associated package is not refundable.
• If you close your account or delete a listing voluntarily, unused package time is not refundable.
• Approved refunds are issued to the original payment method within 5-10 business days.

To request a refund, contact us at clasmart@gmail.com or +1 (786) 317-0762 with your account email and purchase details.